Refund policy
At CasaTempo, we handle and package our vintage typewriters with the utmost care. Because each item is a unique, historical piece, our return window depends on your shipping destination:
- European Union (EU) Customers: You have a 14-day cooling-off period after receiving your item to request a return, for any reason and without justification, in accordance with EU consumer regulations.
- Non-EU / International Customers: You have 7 days after receiving your item to request a return.
RETURN ELIGIBILITY & CONDITIONS
To be eligible for a return, your item must be in the exact same condition that you received it, complete with all included accessories (such as ribbons or original cases), unworn or unused, and in its original protective packaging. You will also need the receipt or proof of purchase.
RETURN SHIPPING COSTS
Customer Responsibility: Unless an item arrives damaged or incorrect, the buyer is responsible for paying all return shipping costs. Because typewriters are heavy and fragile, we strongly recommend using a trackable shipping service and purchasing shipping insurance. CasaTempo is not responsible for items lost or damaged in return transit.
HOW TO START A RETURN
To initiate a return, please contact us at casatempo25@gmail.com. If your return request is approved, we will send you the proper return address and detailed instructions on how and where to send your package.
Important for Non-EU Returns: Return packages shipped from outside the EU must be clearly marked on the customs declaration form as RETURNED GOODS - NO COMMERCIAL VALUE, WITH THE INITIAL TRACKING NUMBER. Any customs charges, import duties, or processing fees incurred by CasaTempo upon arrival in Portugal due to improper labeling will be deducted from your final refund.
Items sent back to us without first requesting a return will not be accepted.
DAMAGES AND TRANSIT ISSUES
Please inspect your order immediately upon reception. If the package or item is defective, damaged, or if you receive the wrong item, you must contact us within 48 hours of delivery.
Documentation Required: To evaluate and resolve damage claims, you must provide clear photographic and/or video evidence showing both the outer packaging (including shipping labels) and the damaged item itself. This documentation is required to process carrier insurance claims.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including custom products (such as special orders or personalized items) and gift cards. We also do not accept returns on sale or clearance items. Please get in touch if you have questions or concerns about your specific item prior to purchase.
EXCHANGES
Because each typewriter in our store is a unique vintage item, direct exchanges are not possible. The fastest way to secure another piece is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
REFUNDS & TAXES
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days.
VAT & Shipping Charges: For standard returns, any Portuguese Value Added Tax (VAT / IVA) originally charged on the returned item will be fully refunded. Original outbound shipping fees paid at checkout are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since we approved your return, please contact us at casatempo25@gmail.com.